Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If gambling is no longer fun and is causing you stress, financial difficulties, or affecting your relationships, it may be time to seek help. Please read the information below to learn how we can support you.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by placing more bets to try to win back money
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Lying to friends or family members about your gambling habits
• Borrowing money or selling possessions to fund gambling
• Feeling unable to stop or cut down on gambling despite wanting to
• Using gambling as a way to escape problems or relieve stress
• Gambling interfering with your mental health or overall well-being

Self-Exclusion Tools

We provide a range of responsible gambling tools to help you manage your activity and stay in control. These tools are available directly through your account settings and can be activated at any time:

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the amount of money you can lose within a specified time period.
• Session Time Limits: Set a maximum duration for your gambling sessions to help manage your time.
• Reality Checks: Receive regular on-screen reminders showing how long you have been playing.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a defined period.
• Self-Exclusion: If you feel you need a longer break, you can self-exclude your account for a minimum of six months. During this time, you will not be able to access your account or receive any marketing communications from us.

To activate any of these tools, please visit your account settings or contact our customer support team. We encourage all players to make use of these features as part of a healthy approach to gambling.

Helpful Resources

If you feel that you or someone you know may have a gambling problem, a number of independent organisations offer free, confidential advice and support. We strongly encourage you to reach out to one of the following trusted resources:

• BeGambleAware - BeGambleAware offers free information, advice, and support to anyone affected by problem gambling. Their website includes a helpline, online chat, and a directory of treatment services available across the UK.
• GamCare - GamCare is a leading provider of support, information, and counselling for anyone affected by gambling harm. They operate the National Gambling Helpline and offer face-to-face and online treatment programmes.

Remember, you are never alone. Help is always available, and reaching out is a sign of strength. Please gamble responsibly and within your means.